Consumer guarantees provide consumers with a broad set of rights for the goods and services they buy... Businesses must provide consumer guarantees irrespective of any other warranties they give.
Consumer guarantees provide consumers with a broad set of rights for the goods and services they buy... Businesses must provide consumer guarantees irrespective of any other warranties they give.
As a business, it’s important you’re aware of and comply with consumer guarantees under the Australian Consumer Law. Below we break down the what, who and how of consumer guarantees.
What are consumer guarantees?
Consumer guarantees provide consumers with a broad set of rights for the goods and services they buy. They give consumers assurance that when they buy a good or service, that good or service will work or do what it is meant to.
Consumer guarantees apply automatically and set out the conditions under which a business must provide a consumer with a remedy. Businesses must provide consumer guarantees irrespective of any other warranties they give.
Who is a consumer?
A consumer is a person or a business who buys:
Who must comply with consumer guarantees?
Suppliers and manufacturers must comply with consumer guarantees for most goods they sell, hire or lease and services they supply.
A supplier includes anyone who sells, leases or hires goods or services in trade or commerce to a consumer. This can be a trader, retailer or service provider.
A manufacturer includes a person or a business that makes or puts goods together, or has their name or brand on goods. It also includes a person who imports goods into Australia, where the maker does not have an Australian office.
How do consumer guarantees apply to goods?
Suppliers and manufacturers must guarantee:
Suppliers must guarantee:
Manufacturers must guarantee:
How do consumer guarantees apply to services?
Suppliers must guarantee:
How is a breach of consumer guarantees handled?
A breach happens when goods or services fail to meet a consumer guarantee, in which case a consumer is entitled to a remedy. Depending on the circumstances, and whether the problem is minor or major, consumers have the right of:
The Australian Consumer Law is technical and prescriptive. For more detailed information on consumer guarantees and meeting your obligations under the Australian Consumer Law, drop us an email today.
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