We are Akpinar Co Pty Ltd trading as Lawthentic, ABN: 79 606 309 415 (collectively and individually referred to as ‘Lawthentic’, ‘we’, ‘us’, or when relating to us, ‘our’).
You (or when relating to you, ‘your’) are our client, customer, employee, third-party service provider, contact, user or visitor on our website, lawthentic.com.au (‘Website’), or any other individual we interact with in the conduct of our business.
Your privacy is important to us
We are committed to protecting your privacy and complying with our obligations under the Privacy Act 1988 (Cth) (‘Privacy Act’), including the Australian Privacy Principles and to the extent applicable with the European Union General Data Protection Regulation.
Personal Information and Sensitive Information
Type of Personal Information we collect
The type of Personal Information we collect about you depends on the context in which you interact with us. We may collect the following type of Personal Information:
Personal Information relating to our clients
We are required to collect the full name and address of our clients by the Solicitors Rules made under the Legal Profession Act 2004 (NSW). Accurate name and address information must also be collected in order to comply with the trust account record keeping requirements in the Legal Profession Regulation 2005 (NSW) and to comply with our duty to the courts.
If you are our client and do not provide us with your full name, address, contact details, and 100 points of identification, we cannot act for you.
Personal Information relating to a third-party
We may collect Sensitive Information in accordance with the Privacy Act, but only if you agree to provide it to us. For example, if you apply for employment with us, we may require you to provide us with a National Police Check.
How we collect Personal Information
We may collect Personal Information by various means, including when:
We collect Personal Information using lawful and fair means. Where practicable we collect Personal Information about you directly from you. However, we may collect Personal Information about you from a third-party such as a client, third-party information providers, identity verification services, the courts, or a person responding to our questions or enquiries. We may also collect Personal Information about you from related companies, credit reporting bodies, publicly or commercially available sources, trade/business references, your business banker, your accountant, or other third-parties for the purpose of conducting our business or complying with applicable laws. If you are employed or apply for employment with us, we may obtain Personal Information about you directly or from third-parties such as recruitment agencies, employment agencies and references.
Purposes we collect, use, and store Personal Information
We collect, use, and store Personal Information for the purposes it was collected, and related purposes. We do not buy, sell, or deal in Personal Information. Purposes we collect, use, and store Personal Information include to:
If we cannot collect Personal Information
If you do not provide us with Personal Information, or if your Personal Information is not accurate or current, or cannot be verified, we may not be able to:
How we store and protect Personal Information
We may store Personal Information electronically through our document management software as well as on Lawthentic’s online server. We may also store your Personal Information in physical paper form.
We take reasonable physical, technical, and administrative safeguards to store your Personal Information safely and protect it from misuse, interference, loss, unauthorised access, modification, and disclosure. Examples include:
We may combine or link Personal Information we already hold about you to other Personal Information we collect about you.
We retain Personal Information if we are providing you with services, products, resources, benefits, or features. We may retain your Personal Information after we cease providing you with our services, products, resources, benefits, or features for the purposes of complying with legal, taxation, accounting, and financial reporting requirements and for monitoring, detecting, and preventing fraudulent or illegal activities. We retain data in line with limitation periods and obligations required by applicable laws. If your Personal Information is no longer required, we take reasonable steps to ensure it is not compromised. In such circumstances, we securely destroy or permanently de-identify your Personal Information, unless we are required to retain the information under applicable laws.
No data transmission or storage system is guaranteed as entirely secure. Irrespective of our reasonable precautions to protect Personal Information, we cannot take responsibility or guarantee the security of any Personal Information you send to or receive from us. We are not liable for any misuse, interference, loss, unauthorised access, modification, or disclosure of Personal Information. Any Personal Information you transmit to us is at your own risk.
How we disclose Personal Information
Who we disclose Personal Information to
Subject to our confidentiality and privacy obligations, we may share some relevant Personal Information with:
Disclosure of Personal Information overseas
We may disclose your Personal Information to recipients located outside of Australia. This may occur in the following instances:
While it is not practicable for us to specify in advance each country where your Personal Information may be transferred, stored, or processed, countries may include New Zealand, Singapore, Malaysia, India, Indonesia, Philippines, India, and the United States of America. The data protection and privacy laws in these countries may be different. You hereby consent to the transfer of your Personal Information to recipients outside of Australia.
We may use Google Analytics, a web analysis service, to collect, monitor, and analyse Personal Information about users and visitors to our Website.
Google Analytics transmits and stores a website’s traffic data to Google servers in the United States of America. Google Analytics provides reports which assist in understanding a website’s usage and traffic. Google Analytics does not personally identify you as the user or correlate your IP address with any other data held by Google.
We may use the Facebook Pixel tool to help us measure how effective our Facebook ad campaigns are by monitoring the actions people take on our Website.
You may opt-out of the collection and use of information for ad targeting here.
Direct marketing communications
We may, from time to time, send you direct marketing communications including newsletters, invitations, legal updates, and information about the services, products, resources, benefits, or features we believe may be of interest to you. We may send our marketing communications by telephone, email messaging, social media accounts, mobile messaging (SMS/MMS), mail, or any other form(s) of contact you supply to us.
You may opt-out at any time from receiving our marketing communications by using the ‘opt-out’ or ‘unsubscribe’ feature provided in our marketing communications or notifying us using the details in the Contact section below.
Accessing, correcting, and updating Personal Information
You can access, correct, or update Personal Information we may hold about you by using the details in the Contact section below. Please note, you must verify your identity by providing your full name, address, and contact details, together with 100 points of identification.
Unless we are subject to confidentiality obligations, or other restrictions on giving access to Personal Information, and we are permitted to refuse you access under the Privacy Act or other applicable laws, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may refuse to give you access to your Personal Information include where:
If you request to access your Personal Information, we will not charge you but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
It is important your Personal Information is accurate and current. Please keep us informed if your Personal Information changes. We will take reasonable steps to ensure Personal Information we collect, use, store, and disclose is correct, current and complete.
If you request to correct or update your Personal Information, we will correct, update, or, if we consider it more appropriate, note your request for amendment of Personal Information on your record.
If you have any questions, concerns, or complaints about the way we handle your Personal Information, you can contact us using the details in the Contact section below.
We will consider your questions, concerns, or complaints and take all reasonable steps to remedy any issues. We will endeavour to respond to you within 30 days.
If you are not satisfied with the outcome of a complaint, you may seek a review by contacting the Office of the Australian Information Commissioner here.
Attention: Privacy Officer
401, 46 Kippax Street
Surry Hills NSW 2010
Last update: 28 October 2020
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